Cloud Telecom and Care Home Communications. Two things. Done properly.
TotalConnect deploys Sangoma PBXact for businesses — cloud or on-premises, with Sangoma Talk, Sangoma Connect, and physical phones. For care homes we install VisionPRO nursecall, a UniFi building network, room phones, and staff iPhones that actually reach the nursecall system.
Fewer than 10 lines? Our sister brand diytel.ca is built for small teams.
Telecom
Managed PBXact for offices from about 5 to 500+ users.
- Cloud PBXact with Sangoma Talk and Sangoma Connect on phones, laptops, and cellphones.
- Physical desk phones on the same system, including PoE sets.
- On-premises PBXact servers when a customer wants the PBX in their building.
- IVR, queues, ring groups, recording, voicemail-to-email, holiday greetings.
- Installed, configured, and supported by us. One monthly bill.
Care Homes
A complete communications stack for residential care — not a generic “healthcare platform.”
- Systems Technologies VisionPRO nursecall, installed and maintained on site.
- Building network on Ubiquiti UniFi: UDM-SE Pro Dream Machine, access points, and cameras.
- On-premises PBXact for management and administration.
- Dedicated copper to each resident room.
- Staff iPhones tied into nursecall and room phones so alerts and calls land on the device the nurse is already carrying.
How we work
We have been a Canadian telecom company since 1997. We are a Sangoma partner. We do the design, the install, the cutover, and the support.
You call one number.
- Local British Columbia engineering and support.
- Network checked before phones go live — voice does not share a congested guest Wi-Fi.
- Support 6:00 AM – 6:00 PM Pacific, Monday to Friday, with after-hours coverage for outages and life-safety failures.
Who it is for
Offices and multi-site businesses that want a real PBX, not a consumer app with a monthly fee. Care homes that want nursecall, Wi-Fi, cameras, admin phones, and resident-room phones from one contractor who will still answer the phone in two years.