PBXact phone systems. Cloud or on-premises.
TotalConnect builds business phone systems on Sangoma PBXact. Staff use Sangoma Talk and Sangoma Connect on a cellphone or laptop, or a physical phone on the desk. We host it in the cloud, or we put a PBXact server in your building with local PoE phones.
Two ways we deploy it
Cloud PBXact
The PBX runs in our cloud. You get extensions, numbers, call flow, and apps without a server in a closet. Phones and softphones register to us. If the office loses power, calls still follow staff to Sangoma Talk or Sangoma Connect.
On-premises PBXact
The PBXact server sits on your LAN. Local PoE phones stay on-site. We size the server, install it, set QoS on the network, and support it. This is the same platform as the cloud system — chosen when the customer wants the PBX in the building.
What sits on the phones
- Sangoma Talk and Sangoma Connect — business calling from iPhone, Android, and desktop, using the company number.
- Physical IP phones, including PoE sets, provisioned against the same PBXact system.
- Auto-attendant / IVR, ring groups, queues, call recording, voicemail-to-email, time-of-day routing, holiday greetings.
- Number porting and Canadian DIDs.
What we actually do on a job
- Confirm user count, call paths, and whether cloud or on-prem is the right fit.
- Audit the LAN so voice is not fighting bulk data.
- Build the dial plan, provision phones and apps, port numbers, train the receptionist and the admin.
- Support adds, moves, and failures on a ticket — 6:00 AM to 6:00 PM Pacific, with after-hours for outages.
Fit
Built for businesses that have outgrown a key system or a consumer VoIP app. Typical range is 5 to 500+ extensions, single site or multi-site. Teams of one to four lines are better served by diytel.ca.