28+ Years of Carrier-Grade Telecom Engineering in British Columbia

TotalConnect Telephone Company Ltd. is a 100% Canadian-owned and operated business telecom provider, headquartered in Surrey, British Columbia. Founded in 1997, we have spent nearly three decades engineering cloud communications, alerting, and system integration for Western Canada’s most demanding workplaces and care facilities. We are self-funded, profitable, and run by engineers—built on technical reliability, not sales pressure.

Who We Are

• Founded in 1997: Built and operated in Surrey, British Columbia.
• 100% Canadian Owned and operated: Self-funded from revenue—no external investors or venture capital driving short-sighted decisions.
• Engineering-First Culture: We deploy Sangoma PBXact on redundant infrastructure and treat voice and care facility alerting as life-safety-grade workloads.
• Healthcare & Care Home Specialty: Decades of experience installing, maintaining, and integrating NurseCall systems and Care Staff mobile communication networks.

What We Do

TotalConnect Telephone Company Ltd. is a Canadian telecom firm founded in 1997 and based in British Columbia. We do two things. We deploy Sangoma PBXact phone systems — cloud or on-premises — with Sangoma Talk, Sangoma Connect, and physical phones. We build care-home communications: Systems Technologies VisionPRO nursecall, UniFi networks and cameras, on-prem PBXact with copper to resident rooms, and staff iPhones connected to both.

Brand Structure

TotalConnect operates two distinct platforms to serve businesses at every stage:

totalconnect.cloud: Built for mid-size businesses, enterprises, and care facilities (5 to 500+ lines) needing managed cloud telecom, mobile alerting, and custom support.
diytel.ca: Built for startups and micro-businesses (1 to 4 lines) needing simple, self-serve cloud communications.

How We Work

• One Partner, One Bill, One Call: Eliminate vendor finger-pointing. TotalConnect serves as your single point of contact across cloud voice, managed hosting, and care communications.
• Network-First Engineering: We audit and optimize your local network QoS before deploying handsets. Voice and alert quality are engineered from day one.
• White-Glove Service: Complete deployment, staff orientation, and ongoing technical support managed by our local team

Mission

To be your comprehensive partner — increasing your ROI, modernizing your communications, and optimizing your processes — by aligning carrier-grade technology with your business objectives and keeping you on the right side of every compliance standard that applies to your facility.

Staying Ahead in Telecommunications

In an industry where technologies converge rapidly, having solutions that feature the latest elements is crucial. Totalconnect provides expandable products and services that deliver optimal business performance, maximize cost efficiency, and optimize your systems. We possess the technology and expertise to drive effective change, focusing on multiple levels of your business to ensure sustained growth and performance.

Thank you for taking the time to learn more about Totalconnect. We look forward to partnering with you to achieve your communication and integration goals.